Postage & Returns
We offer complimentary standard shipping within Australia on all orders over $250 AUD.
For orders below this threshold, a flat rate of $15 AUD applies.
Express shipping is available for $20 AUD.
We ship worldwide. International shipping rates are calculated at checkout, with all orders sent via tracked delivery.
Dispatch
Each order is thoughtfully prepared and dispatched within 2–5 business days.
Estimated delivery timeframes:
Australia: 2–7 business days
International: 10–18 business days
Once your order is on its way, tracking details will be sent directly to your inbox.
Returns
We understand that sometimes a piece may not feel quite right.
Returns for change of mind are accepted within 14 days of delivery and issued as a store credit, allowing you the flexibility to select something more suited to you.
All returned items must be in their original condition—unworn, unwashed, and with all tags and packaging intact.
Please note, all sale items are final and cannot be returned.
Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Faulty or Incorrect Items
In the unlikely event that your order arrives with a fault or is not as intended, please contact us within 5 business days of receiving your item.
Once confirmed, we will promptly arrange a resolution and cover all associated return shipping costs.
Returns Process
To begin a return, please email:
saddlecoaustralia@hotmail.com
Subject: RETURN # [Order Number]
Once approved, you will receive detailed return instructions. We recommend using a tracked service, as we are unable to accept responsibility for items lost in transit.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
Approved cancellations are issued as a store credit.
Orders placed during sale periods are final and cannot be cancelled.
Contact
For all enquiries, please contact:
saddlecoaustralia@hotmail.com
