Postage, Delivery & Refunds
For standard postage (excludes saddles)
We offer postage to Australia for a flat fee of $10.00 AUD including insurance and tracking.
Overseas postage is a flat fee of $30.00 AUD including tracking. Insurance is an extra charge of $10.00 AUD and option is available at checkout.
Once your order is packed and dispatched, we will notify you via the email you’ve supplied to us at checkout.
*Please check junk folder if you have not received a confirmation email or shipping email. if you require assistance please email us at email@example.com
We thrive ourselves in a quick order dispatch to ensure you get your goodies as soon as possible. However in some instances, where we receive a very high volumes of orders, orders may take up to 5 business days to be dispatched.
Pre-release and pre-orders are exempt of terms above and will be posted as soon as item has arrived to store.
CHANGE OF MIND & SIZE EXCHANGES
Change of Mind and Size Exchange returns are accepted within 7 days from the date of delivery, providing the item was not a special order or purchased on sale.To be eligible for a return:
- The item must not have been a special order or purchased on sale.
- It must be unused and in original, resell-able condition with any packaging and tags still intact.
- Clothing may be tried on indoors, but must show no signs of use - e.g. makeup on collar etc
Returns that do not meet the above conditions, will be charged a restocking fee or refused and returned to the customer at their expense - If you are unsure, please contact us prior to returning your item.
For change of mind returns, you will be issued with a store credit to the value of the returned product, less any postage. Store credits have no expiry.
The customer is responsible for all return shipping costs. If your order was eligible for free shipping, the cost of postage will be deducted from your store credit.
Refunds are not offered unless the item is deemed to have a manufacture fault, so please keep this in mind when placing your order.
FAULTY & INCORRECTLY RECEIVED GOODS
Faulty items may be returned outside of our regular return period providing the item is still under warranty.
We will reimburse return shipping costs for faulty and incorrectly received goods.
If you believe an item you have purchased from us is faulty or is different to what you have ordered, please email us and we will be in touch within 24 hours. Please email any supporting photos to firstname.lastname@example.org
Please DO NOT post back any items until you have completed the ‘Returns Form ’ and have received confirmation from us to return your item.
Further details regarding returning your items, such as our return address, will be emailed to you once we have received your Return Form and your return has been approved.