For standard shipping
We offer FREE shipping within Australia on orders over $200 AUD.
Orders under $200 AUD, we offer a flat postage fee of $15.00, including tracking and insurance. Express postage is offered at a flat postage fee of $20.00.
Flat fee postage, means you can add as many items as you'd like to your order without paying more than the flat fee postage price! This works out cheaper, in most instances, than paying by weight per product!
Outside of Australia, shipping calculated per country at a flat fee including tracking. Price will be calculated and shown at checkout for your country.
Shipping, postage and handling times
All orders will be shipped with our courier Australian Post.
During our busier periods, orders can take up to 2-5 business days to be dispatched.
Notifications of your order and tracking numbers will be sent to you via email.
*remember to check your junk folder.
Standard shipping can take between 2-7 business days.
Outside of Australia, standard shipping can take up to 10-18 business days.
Please ensure you enter your postal/shipping addresses correctly.
Customers will be charged the postage cost to re-post, if packages are returned to us due to a incorrect mailing address.
If you require assistance please contact us:
saddlecoaustralia@hotmail.com
Phone: 0433 838 133
FAULTY & INCORRECTLY RECEIVED GOODS
Faulty items may be returned outside of our regular return period providing the item is still under warranty.
We will reimburse return shipping costs for faulty and incorrectly received goods.
If you believe an item you have purchased from us is faulty or is different to what you have ordered, please email us and we will be in touch within 24 hours. Please email any supporting photos to saddlecoaustralia@hotmail.com
Please DO NOT post back any items until you have completed the ‘Returns Form ’ and have received confirmation from us to return your item.
Further details regarding returning your items, such as our return address, will be emailed to you once we have received your Return Form and your return has been approved.